Refund policy

Thank you for shopping with InsideWire!

All our merchandise is produced on demand, meaning each product is made specifically after an order is placed.

All Sales Are Final

As our products are printed on demand, we do not offer voluntary returns, refunds or exchanges for change of mind, incorrect sizing, colour preferences or accidental orders.

Please carefully review your order, including sizes, colours and delivery details, before completing your purchase.

This policy does not affect your statutory consumer rights, including any applicable rights to cancel an online purchase.

Damaged, Defective or Incorrect Items

We want you to be happy with your purchase.

If your order arrives damaged, defective or incorrect, please contact us at [INSERT SUPPORT EMAIL], ideally within 14 days of receiving your order.

Please include your order number, a description of the issue and photographs of the affected product where possible.

We will review the issue and arrange an appropriate resolution, including a replacement or refund where required by applicable consumer law.

The suggested 14-day contact period does not limit your statutory rights.

Order Cancellations

As orders are sent for production shortly after being placed, we cannot guarantee that cancellation requests can be accommodated before production begins.

Please contact us as soon as possible if you need to request a cancellation.

Any applicable statutory cancellation rights remain unaffected.

Personalised Products

Where products are made to a customer’s individual specifications or clearly personalised, we do not accept cancellations or returns for change of mind, except where required by law.

Contact Us

For any questions regarding your order, please contact:

InsideWire
Email: info@insidewire.co.uk
Website: insidewire.co.uk

Your Statutory Rights

Nothing in this policy affects your rights under applicable consumer protection legislation, including the UK Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.